BGH ruling: Flight delay due to system failure at the terminal is an extraordinary circumstance
A recent ruling by the Federal Court of Justice (BGH) in Karlsruhe states that in the event of a system failure at the terminal, passengers are not entitled to compensation for the resulting flight delay.
In terms of European Flight Passenger Regulation, it is considered an exceptional circumstance if the computer systems in the departure terminal fail for a longer period of time. Since such an incident is not the responsibility of the airline, it is not obliged to pay compensation.
In two lawsuits, five passengers tried to obtain 600 euros from British Airways because they missed their connecting flights from the USA via London to Stuttgart due to a system failure.