What you should know about mobility aids, advance notification & airline services
Traveling with a physical disability presents special challenges for many people—especially when flying. But with the right preparation and knowledge about your rights and available support services, your flight to vacation or visiting family can be much less stressful.
In this article, you’ll learn which services airlines and airports offer, how to prepare best, and what to pay special attention to if you rely on mobility aids such as a wheelchair, walker, or other assistive devices.
If you need assistance, you should notify the airline as early as possible—ideally when booking or at least 48 hours before departure. Only then can the airline guarantee that the necessary support is arranged, such as wheelchair service, help boarding and disembarking, or special seating.
Tip: You can usually register either via the airline or your travel agency. Most airlines have a special “Special Assistance” or “PRM” (Passengers with Reduced Mobility) form on their website.
Wheelchair service at the airport
If you can’t walk long distances or use a wheelchair, you can request an escort service from check-in to the gate and onto the plane—using either a manual wheelchair or electric vehicle depending on your needs.
Boarding assistance
Many airlines provide an Ambulift or boarding lift— a vehicle that brings you up to the aircraft door if there is no jet bridge.
Special seating
Passengers with disabilities can request preferred seating, for example, in the front row or near the restroom. These seats are often free of charge if you indicate your disability when booking.
Bringing mobility aids
Wheelchairs, walkers, walking aids, or medical devices like oxygen concentrators are usually allowed free of charge. Foldable wheelchairs are stored in the cargo hold, but many airlines also allow you to keep them up to the gate.
If you use assistive devices or implants (like artificial joints), inform security staff as soon as you arrive. You might undergo a manual screening, but usually with great consideration.
Important: Medical devices, liquids, or medications are allowed—even in quantities larger than usual. A doctor’s note (preferably in English) helps smooth the process.
In the EU, Regulation 1107/2006 grants people with reduced mobility the right to assistance free of charge. This includes help both at the airport and on board.
Important: If your wheelchair is damaged or lost, the airline is liable. Document any damage immediately and report it at the airport.
Well prepared is half the journey
Accessible air travel is possible—but book early, register all needed services, and inform yourself well. Many airlines and airports offer extensive support, but you have to actively request it. The better prepared you are, the more relaxed your flight will be.
Final tip: Don’t hesitate to ask for help—you have the right to a smooth and respectful travel experience.