---
title: "Checklist: What to Do If Your Flight Is Delayed"
description: Your flight was delayed? Use this checklist to know what steps to take—and learn how to easily submit your compensation claim online with Captain Frank, risk-free.
---

[Blog](https://www.captain-frank.com/en/blog-1)

# [Checklist: What to Do If Your Flight Is Delayed](https://www.captain-frank.com/en/blog-1/checkliste-das-solltest-du-tun-wenn-dein-flug-verspätet-ist)

 Written by [Inga](https://www.captain-frank.com/en/blog-1/author/inga) | Jul 11, 2025 2:00:00 PM

**How to protect your rights and submit your claim with Captain Frank**

Your flight is delayed? That’s not just frustrating—it can cost you time, money, and even a missed connection. What many travelers don’t realize: if your arrival is delayed by **more than three hours**, you may be entitled to **up to €600 in compensation**.

To help you stay calm and take the right steps, we’ve created a **simple checklist**. And the best part? With **Captain Frank**, you can submit your delayed flight **online in just a few minutes**—no paperwork, no hassle, no financial risk.

#### 1. Stay calm and document the delay

As annoying as the situation may be, try to stay focused and collect the key facts:

- Scheduled and actual departure and arrival times
- Flight number and destination
- Stated reason for the delay (if communicated)
- Any statements from staff (get them in writing or take a photo, if possible)
  
  **Tip:** Take a picture of the airport display board showing your delay.

#### 2. Ask for a confirmation of the delay reason

You have the right to know why your flight is delayed. Politely ask the airline staff for a written explanation—either at the counter or via email. This helps us verify your claim later on.

#### 3. Keep your boarding pass and booking documents

You’ll need these to prove that you were on the flight:

- Your boarding pass (a screenshot of the mobile version works too)
- Your booking confirmation or e-ticket
- Payment receipt (e.g. a bank or credit card statement)

#### 4. Request care and support at the airport

If your wait exceeds **2 hours (for short-haul flights)**, the airline must provide food, drinks, and possibly hotel accommodation—regardless of whether compensation applies. Don’t hesitate to ask for vouchers or assistance at the gate or service desk.

#### 5. Submit your flight with Captain Frank

If your flight was **delayed by at least 3 hours**, it’s time to check your eligibility. With Captain Frank, it only takes a few minutes online. All you need is:

- Your flight number
- Travel date
- A few details about the delay

We’ll take care of the rest. **There’s no financial risk for you**—we only charge a small success fee if we successfully recover your compensation.

#### When are you entitled to compensation?

According to EU Regulation 261/2004, you may be eligible for compensation if:

- Your flight departed from or landed in the EU (with an EU airline)
- You arrived at your final destination **3 or more hours late**
- No “extraordinary circumstances” applied (such as extreme weather or political unrest)

#### Stay informed, submit your claim, get compensated

Flight delays are frustrating—but you don’t have to just accept them. If you keep your documents and submit your claim through **Captain Frank**, you have a good chance of receiving your **compensation quickly and easily**.

[Check your flight now – fast, free, and without paperwork](https://www.captain-frank.com/en/euflug)

 

[View full post](https://www.captain-frank.com/en/blog-1/checkliste-das-solltest-du-tun-wenn-dein-flug-verspätet-ist)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Inga"
  },
  "dateModified" : "2025-07-11T14:00:01.052Z",
  "datePublished" : "2025-07-11T14:00:00Z",
  "headline" : "Checklist: What to Do If Your Flight Is Delayed",
  "image" : {
    "@type" : "ImageObject",
    "height" : 2832,
    "url" : "https://24891072.fs1.hubspotusercontent-eu1.net/hubfs/24891072/pexels-freestockpro-1008155.jpg",
    "width" : 4256
  },
  "mainEntityOfPage" : "https://www.captain-frank.com/en/blog-1/checkliste-das-solltest-du-tun-wenn-dein-flug-verspätet-ist",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "Blog"
  }
}
```