Flight cancellations and delays can cause considerable inconvenience and passengers have the right to compensation. But the reality is that airlines rarely pay voluntarily. Last year, only around 27% of the compensation claims we categorised as justified resulted in a payout without legal action. In this article, you will find out why many cases ultimately end up in court and how long it can really take to enforce claims.
Despite the clear legal situation, airlines only pay compensation voluntarily in around 27% of cases, and not always quickly. On average, it takes 28 days for the payout to be credited to our account. While the fastest case was completed within just 2 days, the longest process took around 3 months. These figures show that patience is often required even for voluntary payouts. For many passengers who experience these delays, the annoyance is great - and often the question remains as to why a clear legal situation is implemented so slowly.
The reality is that most compensation claims have to be enforced in court. In 73% of cases, we have filed a lawsuit, paid court costs, responded to defences, conducted negotiations and waited for the judgement. This process is not only time-consuming, but also requires legal expertise and patience. The average time to payout in these cases is 234 days, with a minimum of 67 days and a maximum of 522 days in 2023. This long waiting time is a deterrent for many passengers and illustrates why specialised legal service providers like Captain Frank are often the best choice to lead the fight for compensation.
Have you also had difficulties claiming your compensation directly from the airline? Let us help you! Submit your case to Captain Frank and we'll take care of the rest.
The low voluntary willingness of airlines to pay and the long waiting times for legal proceedings present many passengers with a difficult decision. Without legal support, it is almost impossible for most of them to enforce their claims successfully and promptly. Captain Frank takes care of the entire process for you - from the initial contact with the airline to filing the claim and the final payout. We understand that claiming compensation can be complex and stressful, so we offer a simple, risk-free solution based on experience and expertise.
The figures speak for themselves: airlines rarely pay voluntarily and the legal process can be long and arduous. But with a strong partner at your side to take on the legal hurdles for you, your chances of successful compensation increase considerably. Captain Frank will stand by your side and ensure that you get what you are entitled to.
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