Many travellers do not know that they are entitled to compensation in the event of flight delays or cancellations. But even if they do find out, the question arises: should you assert your claims directly with the airline, hire a lawyer or call in a specialised legal service provider such as Captain Frank? In this blog post, you will learn why it is usually the best choice to rely on the expertise of a legal service provider to successfully enforce your compensation.
When passengers claim compensation directly from the airline, they often encounter obstacles. Many airlines try to ignore passengers' claims through delayed responses, standardised rejections or a lack of reaction. Our experience shows that many requests from travellers simply go unanswered or are rejected outright, even though the claim would be justified. Without legal knowledge and without the right arguments at hand, it is difficult for travellers to assert themselves in such situations. It quickly becomes frustrating and many passengers give up before they can assert their rights.
The alternative of engaging a lawyer sounds reasonable at first. However, there are significant differences between the approach of a traditional lawyer and a specialised legal service provider. A lawyer usually works on an hourly fee or charges a fixed fee that must be paid in advance. For smaller compensation claims, such as EUR 250 or EUR 400, the cost-benefit ratio can be unfavourable. Many travellers therefore shy away from going to a lawyer because the cost risk seems too high - especially as they also have to pay court costs if the airline does not pay voluntarily.
Legal service providers such as Captain Frank, on the other hand, work on a contingency basis. This means that they only pay if the case is successfully concluded. This means there is no risk for the passenger and no upfront costs. In addition, legal service providers specialise in flight compensation and have automated processes, resulting in fast and efficient processing.
Have you also had difficulties claiming your compensation directly from the airline? Let us help you! Submit your case to Captain Frank and we'll take care of the rest.
Another key advantage of legal service providers is their specialised knowledge and experience in the field of flight compensation. Having dealt with thousands of cases, service providers such as Captain Frank know the tactics used by airlines and know exactly what arguments and evidence need to be presented in order to enforce claims.
In many cases, airlines try to be exempted from the obligation to pay on the grounds of ‘extraordinary circumstances’. However, an experienced legal service provider can easily refute these arguments and already has a high success rate in enforcing such claims in court. In addition, a service provider takes over the entire process - from the initial contact with the airline through to legal action, if necessary. For the passenger, this means no paperwork, no stress and a very high chance of receiving compensation if it is justified.
The direct route to the airline rarely leads to success, and going to a lawyer can also be associated with high costs and risks. A legal service provider such as Captain Frank, on the other hand, offers a risk-free and efficient solution for obtaining compensation quickly and reliably. Thanks to its specialisation in flight compensation, automated processes and work on a contingency basis, this is the easiest and safest way for passengers to assert their rights.
Foto von Gabrielle Henderson auf Unsplash