Denied boarding – flight booked, arrived on time and still not taken off?

It happens time to time that passengers are denied boarding, even though they have a booked ticket and were at the airport in time. If this happens to you, you are entitled to compensation depending on the distance of the flight. At a distance of up to 1,500 km, it is 250€ compensation, at up to 3,500 km 400€ are due and at more than 3,500 km, the airline has to compensate you with 600€.

However, the airline may reduce the amount by half if it offers a replacement flight that may have a maximum delay. At a distance of up to 1,500 km the delay can be no more than 2 hours, at 1,500 to 3,500 km it is 3 hours and at more than 3,500 km even 4 hours are acceptable.

We will be happy to help you enforce your claims, but unfortunately this is not possible without fees.

For purchases on a successful basis we charge a handling fee of 20% plus VAT, for purchases made immediately we charge 30% plus VAT.