FLIGHT DELAY?

We bring back your Money.

HOW IT WORKS

1.

Enter flight details for free

In a few seconds you will know whether you are entitled to compensation.

Important: For older tickets, this right applies retroactively for up to 3 years.

2.

Enforce claim

We enforce your claim against the airline and get your money back –

if neccessary also with our legal experts in court. You incur no costs.

3.

Money back.

You will receive your compensation as soon as the airline has paid. We retain a fee of 20% plus VAT.

with an immediate purchase this is 30%.

Your rights in the event of flight delays and cancellations

According to the European Passenger Regulation (EU261), passengers who have experienced a flight delay of more than 3 hours, flight cancellation, flight time change or a missed connecting flight are entitled to compensation from the airline. The compensation does not depend on the ticket price but only on the flight distance.

250

for short-distance flights up to 1.500 km
(e.g. Munich-Berlin)

400

for mid-distance flights from 1.500 up to 3.500 (e.g. Munich – Palma de Mallorca)

600

for long-distance flights up to 3.500 km
(e.g. Munich – Boston)

WHY CAPTAIN FRANK?

Do it yourself

  • Very time consuming
  • Payment may take up to 12 months
  • Compensation is not safe (airlines usually ignore private persons)
  • High effort by loads of paperwork that has to be completed

No third-party costs

Captain Frank

+ Minimum time required
   (2min.)
+ Payment possible
   within 24h possible
+ Costs only in case of
   success
+ No stress:
   Captain Frank takes care of the
   whole process
+ High chances of success

Hire lawyer

  • Very time consuming

  • Payment may take up to 12 month

  • High legal fees

  • Legal fees have to be payed in case of failure as well

Lawyer does the communication with the airlines

+ Minimum time required
(2min.)
+ Payment possible
within 24h possible
+ Costs only in case of
success
+ No stress:
Captain Frank takes care of the
whole process
+ High chances of success

See how we were able to help Flora with her flight delay.