The way it works

Send Captain your flight information

We check your flight

You receive our offer

You want compensation for a delayed flight?

If your flight is delayed, overbooked or cancelled, you may be entitled to compensation of up to €600, depending on the flight distance, under certain EU passenger rights regulations. However, the fewest have neither the desire nor the time to claim the compensation to the airline themselves.

Captain Frank is your solution!

We will take the paperwork off your hands!

Tickets with flight delays

Immediate purchase*

We will pay out the compensation amount you are entitled to, according to EU Passenger Regulation, minus a processing fee of 30% plus VAT, immediately. (* The condition for this offer is, that the claim passes our internal assessment.)

Purchase on a profit basis

We take care of the correspondence with the airline and check their opinion on the flight incident. If the airline pays out, we take a processing fee of 20% plus VAT and you will receive the rest.

If the airline refuses compensation, we examine the facts and, if necessary, take further legal action at our own risk. If we do not succeed, we will carry the expenses. You will not be charged any fees in case of non-success.


Our service:

  • free and non-binding check of your flight
  • no risk
  • no costs for non-success
  • no paperwork nor nerve thrilling struggles

What do you have to do?

Send us your data quickly and easily via our form. We will contact you as soon as possible.