Your rights

According to the European Flight Passenger Regulation (EU261), passengers who have experienced a flight delay, flight cancellation, flight time change or a missed connecting flight are entitled to compensation from the airline. The compensation is not based on the ticket price but on the flight distance:

Compensation after 3 or more hours delay

250 €

for short-distance flights up to 1.500 km (e.g. Munich-Berlin)

400 €

for mid-distance flights from 1.500 up to 3.500 (e.g. Munich – Palma de Mallorca)

600 €

for long-distance flights up to 3.500 km (e.g. Munich – Boston)

When does the right apply?

The European Flight Passenger Regulation (EU261), concerns rights that apply to all flight passengers, not just Europeans. Those rights are applicable if a flight arrives at least three hours late and if the departure or arrival airport is in the EU.  

In case the departure airport is outside the EU and the arrival airport is within the EU (e.g., BOS-MUC), the EU regulation only accounts if the flight was conducted by an european airline.

Flight from – to



From outside the EU to outside the EU
From outside the EU to inside the EU
From inside the EU to outside the EU
From inside the EU to inside the EU


  • From outside the EU to inside the EU (EU-carrier only)
  • From inside the EU to outside the EU (all carriers)
  • From inside the EU to inside the EU (all carriers)

No claim

  • From outside the EU to outside the EU (all carriers)
  • From outside the EU to inside the EU (none-EU-carrier)

Extraordinary circumstances

“Extraordinary circumstances” describe causes of delays or non-transportation, which the corresponding airline could not have prevented in any way. Delays due to bad weather, strike, radar failure or political terror do not have to be compensated by the airline.

Connection flights

Connection flights are treated in the same way as flights without layover. This means that if you arrive at your final destination with a delay of 3 hours or more, the airline is obligated to pay compensation. It is somewhat more complicated when the layover landings takes place outside the EU.

EU passenger rights

Flight delays, cancellations or even denied boarding are issues that can happen to every passenger. Should one of these cases occur, it is good to know that the rights of air travellers are governed by the European Air Passenger Rights Regulation (EC Regulation 261/2004).

Reasons for flight delays

Flight delays are most likely to occur due to other delays. You have to imagine this as a chain reaction. If a plane lands late at the destination airport, it is fairly certain that it will depart from there late, too possibly even with an even greater delay as the slot provided for launching is no longer available.

Delay from 2h

In the case of a flight delay of 2 hours or more, you are entitled for additional services such as food, drink, telephone calls . . .

Denied Boarding

In case of non-transportation, you will be refunded the full price of the flight ticket additionally to your compensation (up to € 600).

Other Depature Date

When you are departing on another day as initially booked, the airline must provide you additional accommodation and transfer. You also have the right to withdraw from your flight …


In the event of a flight overbooking, you also have the right for compensation. Additionally the airline must either refund you the full ticket price or rebook you to another flight.