Your rights in case of flight delay

According to the European Passenger Regulation (EU261), passengers who have experienced a flight delay, flight cancellation, flight time change or a missed connecting flight are entitled to compensation from the airline. The compensation does not depend on the ticket price but only on the flight distance:

Compensation after 3 or more hours delay

up to 1.500km
e.g.
MUC-BER

up to 3.500km
e.g.
BER-PMI

from 3.500km
e.g.
FRA-BOS

up to 1.500km
e.g.
MUC-BER

up to 3.500km
e.g.
BER-PAM

from 3.500km
e.g.
FRA-BOS

When does the right apply?

The European Flight Passenger Regulation (EU261), concerns rights that apply to all flight passengers, not just Europeans. Those rights are applicable if a flight arrives at least three hours late and if the departure or arrival airport is in the EU.

In case the departure airport is outside the EU and the arrival airport is within the EU (e.g., BOS-MUC), the EU regulation only accounts if the flight was conducted by an european airline.

Flight from – to

carrier

carrier

From outside the EUR to
outside the EU

From outside the EU to
inside the EU

+

From inside the EU to
outside the EU

+

+

From inside the EU to
inside the EU

+

+

Claim

  • From outside the EU to inside the EU (EU-carrier only)
  • From inside the EU to outside the EU (all carriers)
  • From inside the EU to inside the EU (all carriers)

No claim

  • From outside the EU to outside the EU (all carriers)
  • From outside the EU to inside the EU (none-EU-carrier)

Rights in case of delay

In the case of a flight delay of 2 hours or more, you are entitled for additional services such as food, drink, telephone calls . . .

Denied Boarding

In case of non-transportation, you will be refunded the full price of the flight ticket additionally to your compensation (up to € 600).

 

 

Other Depature Date

When you are departing on another day as initially booked, the airline must provide you additional accommodation and transfer. You also have the right to withdraw from your flight …

Overbooking

In the event of a flight overbooking, you also have the right for compensation. Additionally the airline must either refund you the full ticket price or rebook you to another flight.

 

Rights in case of delay

In the case of a flight delay of 2 hours or more, you are entitled for additional services such as food, drink, telephone calls . . .

Denied Boarding

In case of non-transportation, you will be refunded the full price of the flight ticket additionally to your compensation (up to € 600).

Other Depature Date

When you are departing on another day as initially booked, the airline must provide you additional accommodation and transfer. You also have the right to withdraw from your flight …

Overbooking

In the event of a flight overbooking, you also have the right for compensation. Additionally the airline must either refund you the full ticket price or rebook you to another flight.

Extraordinary circumstances

“Extraordinary circumstances” describe causes of delays or non-transportation, which the corresponding airline could not have prevented in any way. Delays due to bad weather, strike, radar failure or political terror do not have to be compensated by the airline.

Connection flights

Connection flights are treated in the same way as flights without layover. This means that if you arrive at your final destination with a delay of 3 hours or more, the airline is obligated to pay compensation. It is somewhat more complicated when the layover landings takes place outside the EU.

 

EU passenger rights

Flight delays, cancellations or even denied boarding are issues that can happen to every passenger. Should one of these cases occur, it is good to know that the rights of air travellers are governed by the European Air Passenger Rights Regulation (EC Regulation 261/2004).

Reasons for flight delays

Flight delays are most likely to occur due to other delays. You have to imagine this as a chain reaction. If a plane lands late at the destination airport, it is fairly certain that it will depart from there late, too possibly even with an even greater delay as the slot provided for launching is no longer available.

 

Extraordinary circumstances

“Extraordinary circumstances” describe causes of delays or non-transportation, which the corresponding airline could not have prevented in any way. Delays due to bad weather, strike, radar failure or political terror do not have to be compensated by the airline.

Connection flights

Connection flights are treated in the same way as flights without layover. This means that if you arrive at your final destination with a delay of 3 hours or more, the airline is obligated to pay compensation. It is somewhat more complicated when the layover landings takes place outside the EU.

EU passenger rights

Flight delays, cancellations or even denied boarding are issues that can happen to every passenger. Should one of these cases occur, it is good to know that the rights of air travellers are governed by the European Air Passenger Rights Regulation (EC Regulation 261/2004).

Reasons for flight delays

Flight delays are most likely to occur due to other delays. You have to imagine this as a chain reaction. If a plane lands late at the destination airport, it is fairly certain that it will depart from there late, too possibly even with an even greater delay as the slot provided for launching is no longer available.