Denied boarding – flight booked, arrived on time and still not taken off?

It happens from time to time that passengers are denied boarding. This can happen even though they have a booked ticket and were at the airport on time. If this happens to you, you are entitled to compensation depending on the distance of the flight. At a distance of up to 1,500 km, compensation is 250€. At up to 3,500 km 400€ are due and at more than 3,500 km, the airline has to compensate you with 600€.

However, the airline may reduce the amount by half if it offers a replacement flight that may have a maximum delay. At a distance of up to 1,500 km the delay can be no more than 2 hours. At 1,500 to 3,500 km it is 3 hours and at more than 3,500 km even 4 hours are acceptable.

We are happy to take care of your claims. To enforce them we have to ask for a small fee.

Our handling fee is 20%-30% plus VAT. We will only charge this fee once we transfer your compensation to your bank account.