EU passenger rights regulation – EC-Regulation 261/2004

Flight cancellations or denied boarding are issues that can affect every passenger at a certain point. If one of these cases occurs, it is helpful to know that the rights of air passengers are regulated by the European Air Passenger Rights Regulation (EC REG 261/2004). The regulation applies to all flights operated by a European airline or departing within the EU. Passengers may be entitled to compensation if the flight is canceled, delayed or if the airline does not board the passenger.

The amount of compensation depends solely on the distance of the flight. The ticket price is of no importance. Compensation payments are possible from a three-hour delay and are unrelated to whether it is a package tour, a business trip, or a flight with a low-cost airline.

If the flight distance is less than 1,500 km, there is a compensation of 250 euros. The amount for flights with lengths between 1,500 and 3,500 km is 400 euros. Additionally, for flights over 3,500 km, the airline must pay 600 euros. Flight tickets for which you are claiming compensation may not be more than three years old.

We are happy to take care of your claims. To enforce them we have to ask for a small fee.

Our handling fee is 20%-30% plus VAT. We will only charge this fee once we transfer your compensation to your bank account.