Other departure due to massive flight delay
Massive flight delays, which lead to the fact that you can continue your travel only on the following day, happen from time to time. Of course the airline is obliged to take care of you in this case. They have to provide you a hotel room for the unplanned overnight stay. Alternatively the airline needs to cover the costs of the room, which you may possibly book yourself. But beware, the airline is only obliged to reimburse standard rooms.
If you want to withdraw from your flight, you can do so when delayed more than five hours. In this case, you must be reimbursed for the entire ticket price without deduction of cancellation fees.
We are happy to take care of your claims. To enforce them we have to ask for a small fee.
Our handling fee is 20%-30% plus VAT. We will only charge this fee once we transfer your compensation to your bank account.