The plane is broken – how does this affect you?
Nobody should board a plane with technical defects. Safety first!
However, this does not mean that you have to accept the inconveniences that come along with delays or cancellations.
If you reach your destination with a delay of more than 3 hours you may be entitled to compensation. The compensation that you can claim from the airline amounts to € 250 – € 600. This also applies if you do not arrive at all.
The only exceptions are cases in which the airline could neither predict nor avoid the defect e.g. lightning strikes or a collision with a bird.
We are happy to take care of your claims. To enforce them we have to ask for a small fee.
Our handling fee is 20%-30% plus VAT. We will only charge this fee once we transfer your compensation to your bank account.