Heating paid, but not delivered?

• Captain Frank recovers the deposit for consumers - quick and easy

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Munich, 02.12.23 - A warm home is a basic necessity, especially when the temperatures outside drop. It's just a shame when the new heating system is a long time coming, even though it has already been paid for. The current case of B24H Brenstoffzelle4Home GmbH shows that consumers are entitled to a refund of the down payment made due to incorrect withdrawal instructions. But what do those affected need to do now to enforce their claim?

Consumers have no risk

"These customers can do without a lawyer for the time being. It is simpler and less complicated to submit the case on our legal services platform, because it costs nothing in the first place. Our fully automated system is able to take over many legal steps and process them in the shortest possible time. If the case needs to be resolved in court, the automatically prepared statement of claim can be submitted via one of our contract lawyers," explains Michael Hoesch, founder of Captain Frank. "The special thing about this is that the customer has no risk in the entire process, as they only pay a fee if the case is successful."

Success with just a few clicks

Captain Frank's fully automated claims processing solution enables heating customers to receive their refund with a click of the mouse. They enter the required data via an easy-to-use navigation interface and, after checking it, immediately receive a declaration of assignment and a claims contract. Captain Frank then initiates the process on behalf of the customer and informs the debtor of the receivables agreement. If the debtor accepts the claim, the customer receives the money minus the processing fee once the amount has been received.

As a registered legal service provider, Captain Frank offers a platform for enforcing consumer claims in the areas of EU flight delays, fuel cell heating/advance payment, fitness studio refunds and protection against dismissal.

Captain Frank GmbH

Captain Frank GmbH was founded at the end of 2016 and is based in Munich. The self-developed platform is a modern and digital supporter in various areas of consumer law. As a registered legal service provider, Captain Frank combines legal expertise and state-of-the-art technology to successfully enforce consumer claims in various areas. Partner lawyers focus on legally reliable implementation, while Captain Frank has automated many time-consuming processes on the platform.