It was an exciting start to the vacation for the Krause family when they embarked on their long-awaited family vacation in San Francisco on October 16, 2023. But before they could really get started, there was an unexpected twist: Her flight LH458 with Lufthansa was delayed by 190 minutes.
They used the extra waiting time at the airport to talk about sightseeing plans for the coming days - the program naturally included a ride on the famous cable car and a visit to Alcatraz.
They also used the time to check their rights to compensation for this delay. Using their smartphones, they found out via the legal service provider Captain Frank that they were probably entitled to 300 euros per person. They then immediately commissioned this expert in air passenger rights.
Despite all the disappointment at the beginning of the trip, the flight delay ultimately had something positive for the family.
Note: The names have been changed by the editors for data protection reasons. AI-generated image.
