On October 17, 2023, Martin Bergmann was due to embark on an important business trip to Münster. Everything was planned and timed, but sometimes it's out of your hands: his flight with the number CL2138 from Lufthansa Cityline(https://www.lufthansacityline.com/de/home.html) was delayed by 214 minutes.
There he was, standing in the airport terminal, looking at his watch and feeling a mixture of impatience and resignation. Time passed slowly and he thought over his presentation for the upcoming meeting once again.
What compensation claim?
Despite the inconvenience, he realized that this delay would probably result in a small financial compensation. He decided to hire the legal services provider Captain Frank, which enforces such compensation claims on a contingency basis. 250 euros could make up for a small part of the trouble. While he was still waiting, he entered his details on his smartphone with Captain Frank.
Every journey brings its own lessons, and this one has once again shown that flexibility and patience are crucial companions.
Note: The name has been changed by the editors for data protection reasons. AI-generated image.
