What to do if the new heating system that you have already paid for is not delivered?


A warm home is a basic need, especially when the temperatures outside drop. However, the anticipation of a new heating system can quickly disappear if delivery does not occur, and even more so if a deposit has already been made. In such moments it is important to act prudently and approach the situation systematically and clarify some questions.

What is the current delivery status of my heating?

The first step is to check the current status of the delivery. For this, it is crucial to contact the supplier from whom the heating system was ordered. A current case of this type is the sales company for fuel cell heaters B4H Brennstoffzelle4Home GmbH.

What does the delivery contract say?

A look at the delivery contract can provide clarity about delivery times, conditions and possible delays. Check whether the conditions are met and whether there are measures you can take if the delivery is missed.

Does customer service help?

Customer service is often the key to solving problems. Contact the supplier's customer service department, explain the situation and inquire about the reasons for the delay. Ask about alternative solutions or a new delivery date.

When do I file a formal complaint?

If the supplier does not provide a satisfactory solution, you should file a formal complaint. The exact steps should be specified in the supply contract or the company's terms and conditions.

How can I claim my right to a refund of the deposit?

Wenn alle Stricke reißen, sollten Sie rechtliche Schritte in Erwägung ziehen. Hierfür benötigen Sie aber nicht gleich einen teuren Anwalt, sondern nutzen das Angebot der Rechtsdienstleistungsplattform www.captain-frank.com. Captain Frank hilft bei Heizungsthemen aktuell ausschließlich bei Fällen die eine Rückerstattung ihrer Anzahlung von der B4H Brennstoffzelle4Home GmbH einfordern. Captain Frank verfügt über einen hocheffizienten, automatisierten Prozess von der Einreichung Ihrer Forderung bis zur tatsächlichen Auszahlung und Buchung, der viele anwaltliche Schritte ersetzt. Wenn es notwendig wird, zu klagen, stellt die Plattform nicht nur die erforderlichen Unterlagen bereit, sondern sorgt auch dafür, dass ein Anwalt die Klage bei Gericht einreicht.

If all else fails, you should consider legal action. You don't need an expensive lawyer for this, but rather use the legal services platform www.captain-frank.com. Captain Frank currently only helps with heating issues in cases that require a refund of their deposit from B4H Brennzelle4Home GmbH. Captain Frank has a highly efficient, automated process from submitting your claim to actual payout and booking that replaces many legal steps. If it becomes necessary to sue, the platform not only provides the necessary documents, but also ensures that a lawyer files the lawsuit in court.

The special thing about it: You only pay Captain Frank a fee if he is successful. Captain Frank helps you enforce your rights as a consumer.