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Important Announcement

Dear customers, at Captain Frank GmbH we are proud to be able to help you with various consumer issues. Currently, however, we would like to focus our resources on a particularly urgent issue. Due to the ongoing supply difficulties in the industry, we would like to limit our support to inquiries that specifically relate to supply difficulties relating to fuel cell heaters.
Please understand that we are currently unable to accept inquiries about other heating systems.
Thank you!
Your team from Captain Frank GmbH
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Why Captain Frank?

Our platform automates the entire process - from submitting your claim to actual payout and booking. If it becomes necessary to file a lawsuit, we not only provide the necessary documents, but also ensure that a lawyer files the lawsuit in court.

You bear no risk because you only pay our fee if we are successful!

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We only charge our fee once you have received your deserved claim. The standard fee is 30% (including VAT).
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You can get your money back with just a few clicks. That's how it's done:

Step 1: Risk-free initial assessment

In our secure system, you can check your case in just a few steps and receive an immediate assessment of your case. We also accept your order 100% digitally.

Step 2: Review the case

As soon as all further details have been clarified, Captain Frank and his lawyers will ensure that your mandate is processed precisely and reliably.

Step 3: Get your cash back

Once your case is closed, the money goes into your account. Because at Captain Frank there is only one thing that counts: we are only satisfied when you receive the refund you deserve.

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