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About Us

Welcome to Captain Frank - your all-round solution for consumer issues!

We are an innovative platform that enables consumers to assert their rights simply and efficiently. With our scalable technology, we automate the entire process from claim submission to payout and legal representation.

Our goal is to become the leading point of contact for all consumer issues by continuously adding new services and providing comprehensive support to our users. Whether it's flight delays, delivery problems, legal matters, or other consumer issues - you're in good hands with Captain Frank.

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Our Services

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Flight Delay/Cancellation

If your flight is canceled or delayed by more than 3 hours, we assist you in asserting your claims. Our automated process simplifies the submission of your claim and leads to actual payout.

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Delayed Fuel Cell Heating System:

In case of delays in the delivery of your fuel cell heating system, we stand by your side to ensure that you can enforce your rights as a consumer. Our team supports you in handling the process, including filing a lawsuit if necessary.

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Consensual Divorce

We offer support for a consensual divorce to make the process as smooth as possible. From submitting the required documents to legal representation, we are here to assist you.

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Fitness Studio Fees

If you have paid membership fees for your fitness studio during pandemic times, we help you protect your rights and find an appropriate solution. Our automated process streamlines the handling of the claim.

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Termination by employer

In the event of termination by your employer, we support you in asserting your rights. From providing the necessary documents to filing a lawsuit, our team, and possibly a lawyer, is here to assist you.

That's what Captain Frank stands for!

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Thanks to our modular technology, we are able to quickly implement current compensation claims, both with small and high amounts in dispute.
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We strive for a world in which every consumer gets their rights easily and without financial risk.
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We make our technology available to our cooperation partners - from consumer protection law firms to travel agencies and publishers to legal protection insurers and litigation cost financiers - in order to jointly strengthen consumer protection. Find out more about this on our cooperation page.

Our Mission

We want to empower consumers to enforce their rights without the risk of high court costs.

Our Vision

We want to become the leading consumer rights platform that offers innovative solutions not only to individual consumers, but also to our cooperation partners

Our Cooperations

Together with our partners, we want to strengthen consumer protection.

Our experts in consumer law

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Michael Hoesch

Founder & CEO

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Constantin von Mutius

Founder & CTO

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Olaf Ceka

Customer Success Manager

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Jana Kocak

Marketing Manager

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Inga Oldewurtel

PR & Content Manager

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Galina Mayr

COO

Georg Knott
Georg Knott

Legal Tech Advisor

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Magnus von Treyer

Legal Tech Advisor

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Roland Kunze

Legal Tech Advisor

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Katrin Kugler

Legal Tech Advisor

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Thomas von Laffert

Legal Tech Advisor

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Armin Lang

Financial Advisor

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Founder & CEO

Michael Hoesch

Hello, I'm Michael, lifelong entrepreneur and captain at Captain Frank. My compass? To ensure that everyone gets their due, no matter how small the amount in dispute may be. When I'm not working on ideas, you can find me sailing, mountain biking or skiing. I look proudly at my five children, who are also going their own way as entrepreneurs in the digital world.

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Founder & CTO

Constantin von Mutius

My professional passion is to get the best out of the interaction between people and machines... in conception and implementation. And that's exactly what I'm doing on board Captain Frank as CTO. My previous experiences as an entrepreneur in other start-ups and the consulting industry help me here. What else excites me? Spending time with my family traveling, skiing, playing or in the mountains.

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Customer Success Manager

Olaf Ceka

I am Olaf and have been an integral part of the family-run Hoesch group of companies for almost two decades. I have been with Captain Frank since 2019 and have become an expert in enforcing consumer compensation claims. I am married and have two children with whom I share my passion for outdoor activities such as cycling and visiting the playground. In my free time, I appreciate the joys of the simple life and prefer to spend time in the company of my family. My professional career and my personal life reflect my commitment to both.

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Marketing Manager

Jana Kocak

Hey guys, I'm Jana - the marketing wizard at Captain Frank! As a true Munich native, I naturally have a passion for mountain hikes and Isar sessions. When I'm not standing on a peak or frolicking in the waves of the Isar, you'll probably find me at my desk with my faithful companion Queenie. Yes, you guessed it right, Queenie is my catty co-worker who is always there to help and advise me while I'm busy working on marketing concepts for Captain Frank. When it comes to creative ideas and strategic marketing moves, I'm Captain Frank's go-to girl!

How it all started

2024

  • Relaunch of the website
  • Reorganization of the marketing department
  • Expansion of the team for the areas of IT, legal, product development and sales
  • New product: Employee terminations by the employer
  • Project: Cooperations with legal protection insurers, competitors, law firms
  • Project: Financing process costs for flight delays (factoring)
  • Project: Increasing efficiency in the processing of claims with small amounts in dispute for law firms through the use of AI

2023

  • Applied for utility model registration of our own software at the German Patent Office
    Further development of the software.
  • Automatic booking and payment of transactions
  • Processing time for a claim out of court is approx. 2 minutes – in court a maximum of 6 minutes
  • Analysis: Sensible use for CF of AI when processing similar processes
  • Expansion of the product range to include claims for damages for fuel cell heaters that are not delivered

2022

  • Over 1000 fitness club refunds have been successfully processed. Processing time is approximately 1 hour per flight incident
  • Research application for further development of the software was approved by the BSFZ in 2002

2021

  • Strategy change to multi-product provider of claims for consumers (internal)
  • Project: Testing the software with a new product: “Refund of fitness club contributions” due to Corona closures

2020

  • First marketing successes up to 300 processing cases per week
  • We used the “Corona Year” to program our own software
  • Suspension of all advertising campaigns due to lockdown

2019

  • Awarding of an external contract to a software company in Ukraine for flight delays
  • For further image building and lead generation, cooperation with institutions such as SOS Children's Villages with the possibility of donation included
  • Expansion of the team in marketing and sales
  • Reduction of processing time to approx. 30 minutes

2018

  • Optimization and increased efficiency of processes through the introduction of the FAT (flight purchase tool)
  • Processing time is approximately 1 hour per flight incident/claim
  • Introduce an ambassador program focused on travel agents

Beginning 2017

  • Start with a strong team of “Family & Friends”
  • Handling of flight incidents
  • Several hours processing time

Vacancies

Would you like to work in a young and aspiring team? Are you passionate about tech? Would you like to help us uncover consumer traps? Then take a look at our open positions and send us your application!

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No Vacancies
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We can help when it comes to your rights!

Get the support of our experts. Our focus is on EU flight delays, protection against dismissal, refunds for fitness studios, termination of working contract and fuel cell heating.
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