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  • About Us

    Welcome to Captain Frank - your all-round solution for consumer issues!

    We are an innovative platform that enables consumers to assert their rights simply and efficiently. With our scalable technology, we automate the entire process from claim submission to payout and legal representation.

    Our goal is to become the leading point of contact for all consumer issues by continuously adding new services and providing comprehensive support to our users. Whether it's flight delays, delivery problems, legal matters, or other consumer issues - you're in good hands with Captain Frank.


    Our Services

    Flight Delay/Cancellation

    If your flight is canceled or delayed by more than 3 hours, we assist you in asserting your claims. Our automated process simplifies the submission of your claim and leads to actual payout.

    Delayed Fuel Cell Heating System:

    In case of delays in the delivery of your fuel cell heating system, we stand by your side to ensure that you can enforce your rights as a consumer. Our team supports you in handling the process, including filing a lawsuit if necessary.

    Consensual Divorce

    We offer support for a consensual divorce to make the process as smooth as possible. From submitting the required documents to legal representation, we are here to assist you.

    Fitness Studio Fees

    If you have paid membership fees for your fitness studio during pandemic times, we help you protect your rights and find an appropriate solution. Our automated process streamlines the handling of the claim.

    Termination by employer

    In the event of termination by your employer, we support you in asserting your rights. From providing the necessary documents to filing a lawsuit, our team, and possibly a lawyer, is here to assist you.

    That's what Captain Frank stands for!

    Komplett Online
    Thanks to our modular technology, we are able to quickly implement current compensation claims, both with small and high amounts in dispute.
    We strive for a world in which every consumer gets their rights easily and without financial risk.
    Frame 2
    We make our technology available to our cooperation partners - from consumer protection law firms to travel agencies and publishers to legal protection insurers and litigation cost financiers - in order to jointly strengthen consumer protection. Find out more about this on our cooperation page.

    Our Mission

    We want to empower consumers to enforce their rights without the risk of high court costs.

    Our Vision

    We want to become the leading consumer rights platform that offers innovative solutions not only to individual consumers, but also to our cooperation partners

    Our Cooperations

    Together with our partners, we want to strengthen consumer protection.

    Our experts in consumer law

    Michael Hoesch

    Founder & CEO

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    Constantin von Mutius

    Founder & CTO

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    Olaf Ceka

    Customer Success Manager

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    Jana Kocak

    Marketing Manager

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    Would you like to work in a young and aspiring team? Are you passionate about tech? Would you like to help us uncover consumer traps? Then take a look at our open positions and send us your application!

    No Vacancies


    We can help when it comes to your rights!

    Get the support of our experts. Our focus is on EU flight delays, protection against dismissal, refunds for fitness studios and fuel cell heating.